Articles in Scientific Journals
Matos, Sandra; Jorge, Susana; Sá, Patricia Moura e (2023), "Measuring the Quality of the Strategic Financial Planning Information (Q-FPI) in the Local Government", International Journal of Public Administration, 46, 10, 671-688
Matos, Sandra; Jorge, Susana; Moura e Sá, Patrícia (2023), "Measuring local public expenditure effectiveness using sustainable development goals", International Journal of Public Sector Management
Moura e Sá, Patrícia (2023), "Analysing the use of mixed methods in quality management literature", The TQM Journal
Moura e Sá, Patrícia; Fernandes, Carolina (2020), "An assessment of a municipal physical activity programme for seniors based on the EFQM model: Integrating the views of internal and external stakeholders", Evaluation and Program Planning, 80, 101796
Martins, Rita; Moura E Sá, Patrícia (2020), "Raising consumers' interest in their water invoices: Challenges and opportunities", Utilities Policy, 63, 101004
Moura e Sá, Patrícia; Cunha, Patrícia (2019), "Drivers of customer satisfaction and loyalty in swimming pools", The TQM Journal, 31, 3, 436-450
Moura e Sá, Patrícia (2018), "For Best Results: Make the most of the product development process by combining quality function deployment and design thinking", Quality Progress, January, 38-44
Biscaia, Ana Rita; Rosa, Maria J.; Moura e Sá, Patrícia; Sarrico, Cláudia S. (2017), "Assessing customer satisfaction and loyalty in the retail sector", International Journal of Quality & Reliability Management, 34, 9, 1508-1529
Moura e Sá, Patrícia; Amorim, Marlene (2017), "A typology of customer-to-customer interaction and its implications for excellence in service provision", Total Quality Management & Business Excellence, 28, 9-10, 1183-1193
Moura e Sá, Patrícia; Martins, Rita (2016), "Data quality requirements for water bills", The TQM Journal, 28, 6, 933-953
Moura e Sá, Patrícia; Albuquerque, António (2015), "Translating the EFQM model into the courts", International Journal of Quality and Service Sciences, 7, 2/3, 230-244
Moura e Sá, Patrícia (2015), "Perceções dos Consumidores Domésticos acerca das Faturas de Água", Notas Económicas, 30-49
Lourenço, Rui; Moura e Sá, Patrícia; Jorge, Susana; Pattaro, Anna (2013), "Online transparency for accountability: one assessing model and two applications", Electronic Journal of E-Government, 11, 2, 280-292
Martins, António; Jorge, Susana; Sá, Patrícia (2013), "Price regulation and cost accounting: the case of the Portuguese seaport sector", International Journal of Law and Management, 55, 6, 444-463
Jorge, Susana; Moura e Sá, Patrícia; Lourenço, Rui (2012), ""Transparência financeira nas entidades da administração local em Portugal: análise da informação disponibilizada nos sítios Web", REPER - Revista Portuguesa de Estudos Regionais, 31, 37-51
Martins, Rita; Moura e Sá, Patrícia (2012), "Water Bills - Are they clear for residential users?"", REPER - Revista Portuguesa de Estudos Regionais, 31, 5-13
Moura e Sá, Patrícia (2011), "E-government implementation and TQM adoption: an empirical study in the Portuguese municipalities", Electronic Journal of E-Government, 9, 1, 58-67
Martins, Rita; Moura e Sá, Patrícia (2011), "Promoting sustainable residential water use: a Portuguese case study in ownership and regulation", Policy Studies, 32, 3, 291-301
Coelho, Filipe Jorge; Augusto, Mário Gomes; Coelho, Arnaldo Fernandes; Sá, Patrícia Moura (2010), "Climate perceptions and the customer orientation of frontline service employees", The Service Industries Journal, 30, 8, 1343-1357
Moura e Sá, Patrícia; Sintra, Olívia (2008), "Modernização administrativa e gestão da qualidade: um estudo empírico nos municípios portugueses", Notas Económicas, 27, 57-80
Moura e Sá, Patrícia; Sintra, Olívia (2008), "Assessing service quality in a municipality: a study based on the perceptions of citizens and frontline employe", Sinergie, 78, 17-29
Abrunhosa, Ana; Moura E Sá, Patrícia (2008), "Are TQM principles supporting innovation in the Portuguese footwear industry?", Technovation, 28, 4, 208-221
Kanji, Gopal; Moura E Sá, Patrícia (2007), "Performance Measurement and Business Excellence: The Reinforcing Link for the Public Sector", Total Quality Management & Business Excellence, 18, 1-2, 49-56
Moura E Sá, Patrícia; Abrunhosa, Ana (2007), "The Role of TQM Practices in Technological Innovation: The Portuguese Footwear Industry Case", Total Quality Management & Business Excellence, 18, 1-2, 57-66
e Sá, Patrícia Moura; Kanji, Gopal (2003), "Finding the path to organizational excellence in Portugese local government: A performance measurement approach", Total Quality Management & Business Excellence, 14, 4, 491-505
e Sá, Patrícia Moura; Kanji, Gopal (2003), "Leadership for excellence in the Portuguese municipalities: Critical success factors, measurements and improvement strategies", Total Quality Management & Business Excellence, 14, 2, 131-139
Kanji, Gopal; Moura e Sá, Patrícia (2003), "Sustaining healthcare excellence through performance measurement", Total Quality Management & Business Excellence, 14, 3, 269-289
Kanji, Gopal K.; e Sá, Patrícia Moura (2002), "Kanji's Business Scorecard", Total Quality Management, 13, 1, 13-27
Kanji, Gopal K.; e Sa´, Patrícia Moura (2001), "Measuring leadership excellence", Total Quality Management, 12, 6, 701-718
e Sa, Patricia Moura; Saraiva, Pedro (2001), "The development of an ideal kindergarten through concept engineering/quality function deployment", Total Quality Management, 12, 3, 365-372